Privacy Policy

1. Who We Are

Data Controller:
ELION HOMME
Email: privacy@elionhomme.co.uk

We are the data controller responsible for your personal data.

2. Personal Data We Collect

We may collect, use, store, and transfer the following types of personal data:

a) Identity & Contact Data

• Full name

• Billing and delivery address

• Email address

• Telephone number

b) Transaction Data

• Order details

• Payment confirmation (we do not store full card details)

• Returns and refunds history

c) Technical Data

• IP address

• Browser type and version

• Device information

• Time zone and location

• Cookies and similar technologies

d) Marketing & Communications Data

• Newsletter subscriptions

• Marketing preferences

• Interaction with our emails or adverts

3. How We Collect Your Data

We collect personal data through:

• Account registration

• Placing an order

• Subscribing to our newsletter

• Contact forms or email correspondence

• Cookies and website analytics tools

4. How We Use Your Personal Data

We use your data only where legally permitted. Most commonly, we use it to:

• Process and fulfil orders

• Deliver products to you

• Manage payments, refunds, and returns

• Communicate about your orders or account

• Improve our website and customer experience

• Send marketing communications (where consent is given)

• Comply with legal and regulatory obligations

5. Legal Basis for Processing

We process your data under one or more of the following lawful bases:

• Contract – to fulfil your order

• Legal obligation – accounting, tax, and compliance

• Legitimate interests – improving services, fraud prevention

• Consent – marketing communications (you may withdraw consent at any time)

6. Marketing Communications

You will only receive marketing communications from us if:

• You have opted in, or

• You are an existing customer and the communication relates to similar products

You can unsubscribe at any time by:

• Clicking the “unsubscribe” link in emails

• Contacting us at privacy@elionhomme.co.uk

7. Cookies

Our website uses cookies to:

• Enable essential site functionality

• Analyse website performance

• Personalise content and ads

You can manage or disable cookies via your browser settings. For more information, please see our Cookie Policy.

8. Sharing Your Data

We may share your data with trusted third parties, including:

• Payment processors (e.g. Stripe, PayPal)

• Delivery and logistics providers

• Website hosting and IT service providers

• Analytics and marketing platforms

All third parties are required to respect the security of your personal data and to treat it in accordance with the law.

9. International Transfers

If we transfer your data outside the UK or EEA, we ensure appropriate safeguards are in place, such as:

• Adequacy regulations

• Standard Contractual Clauses

10. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including:

• Secure servers

• Encrypted payment processing

• Restricted access controls

Despite our best efforts, no online transmission is completely secure.

11. Data Retention

We retain personal data only for as long as necessary:

• Order and transaction data: up to 7 years (legal requirement)

• Marketing data: until you withdraw consent

• Account data: until account deletion is requested

12. Your Legal Rights

Under data protection laws, you have the right to:

• Access your personal data

• Correct inaccurate data

• Request deletion of your data

• Restrict or object to processing

• Data portability

• Withdraw consent at any time

To exercise your rights, contact us at privacy@elionhomme.co.uk.

13. Complaints

If you are unhappy with how we handle your data, you have the right to lodge a complaint with:

Information Commissioner’s Office (ICO)
Website: ico.org.uk

14. Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated revision date.